Roll996 takes the protection of your personal data seriously. This document transparently explains how we collect, use, store, and safeguard your information as a user of our platform.
Roll996's Privacy Commitment to Malaysian Users
Six core principles that shape how roll996 handles your personal data
All data transmitted between your device and roll996 servers is protected with 256-bit SSL encryption — the same standard used by major Malaysian banking institutions such as Maybank and CIMB. No third party can intercept or read your information while it is in transit.
Roll996 does not sell, rent, or trade users' personal information to any third party for marketing purposes. Your data belongs to you — we use it solely for platform operations and to improve our service to you.
All financial transactions on roll996 — whether via Touch 'n Go eWallet, GrabPay, DuitNow, or FPX — are processed through PCI-DSS certified payment gateways. Your sensitive financial information is not stored in an unprotected format on our servers.
Only roll996 staff who require access to user data to carry out their legitimate duties are granted permission, and only to the extent necessary. All access is logged and monitored. No staff member may access user data outside the scope of their official responsibilities.
The roll996 Privacy Policy is structured to comply with Malaysia's Personal Data Protection Act 2010 (PDPA). As a Malaysian user, you have rights protected under local law regarding your personal data, and roll996 fully respects all of those rights.
You have the right to access, correct, and request the deletion of your personal data held by roll996 at any time. You may also withdraw consent for the use of certain data. Please contact our customer support team to exercise these rights.
This Privacy Policy explains how roll996 collects and uses your personal information when you register for or use our platform. By creating a roll996 account, you agree to the terms of this Privacy Policy.
Roll996 ("we", "the platform", or "roll996") is committed to protecting the privacy and security of the personal information of all users on our platform. This Privacy Policy transparently explains how we collect, use, disclose, transfer, and store your personal information when you use the roll996.click website or any services provided by us.
This policy applies to all roll996 users in Malaysia who use our platform for Sports Betting, slots, Live Casino, e-sports, virtual sports, or any other available services. We have structured this Privacy Policy to comply with Personal Data Protection Act 2010 (PDPA) Malaysia and relevant international data protection standards.
We believe transparency is the foundation of trust. That is why we have written this document in plain, easy-to-understand language — not in convoluted legal jargon — so you genuinely know what happens to your data when you use roll996.
This Privacy Policy should be read together with Terms & Conditions roll996 which forms the complete agreement between you and our platform.
Roll996 collects various types of information from you depending on how you interact with our platform. Below is a summary of the categories of data we collect:
| Data Type | Example Information | How It Is Collected |
|---|---|---|
| Identity Data | Full name, date of birth, MyKad number | Registration & KYC process |
| Contact Data | Malaysian phone number, email address | Registration form |
| Financial Data | Bank account name, account number, deposit and withdrawal records in RM | Financial transactions |
| Platform Usage Data | Game records, Sports Betting history, login timestamps | Automatic platform activity |
| Technical Data | IP address, device type, web browser, operating system | Automatic server logs |
| Cookie Data | Language preference, login status, session data | Browser cookies |
| Communication Data | Customer support chat records, emails sent to us | Customer support interactions |
We does not collect sensitive data such as health information, religious beliefs, or political affiliations. We also do not store complete credit or debit card details — all payment transactions are processed directly through PCI-DSS certified third-party payment gateways, and no card data is stored on roll996 servers.
Roll996 uses the personal data collected for the following purposes, all grounded in legitimate need and in accordance with Malaysia's PDPA:
Roll996 not use your data to sell to advertisers, build profiles for third-party marketing purposes, or make automated decisions that materially affect you without human review.
Roll996 does not sell or rent users' personal data to any third party. We only share data in limited and controlled circumstances as described below:
In all of the above circumstances, roll996 ensures that only the minimum necessary data is shared and that all recipients are bound by data protection obligations equivalent to our own standards.
Roll996 stores users' personal data on servers protected by multiple layers of technical and physical security. The key security measures we have in place include:
Regarding data retention, roll996 retains users' personal data for as long as necessary to fulfil the purpose of collection, comply with legal requirements (including financial record-keeping obligations), and resolve any disputes that may arise. As a general rule, data for active accounts is retained for the duration the account remains active, plus 7 years following account closure to meet Malaysian legal requirements.
Roll996 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:
You can manage your cookie settings through your web browser settings. However, disabling essential cookies may affect the functionality of the roll996 platform and you may not be able to use all features of our service properly.
As a roll996 user protected under Malaysia's PDPA, you have the following rights regarding the personal data we hold about you:
You have the right to request a copy of the personal data that roll996 holds about you. We will provide this information within a reasonable timeframe upon receiving a valid request.
If your personal data on roll996 is inaccurate or incomplete, you have the right to request a correction. Log in to your account or contact customer support to update your information.
You may request the deletion of your personal data under certain circumstances — for example, if you close your account and there is no legal requirement for us to retain that data. All requests will be processed in accordance with PDPA requirements.
For data processing based on your consent (such as marketing communications), you may withdraw that consent at any time. This will not affect your use of the core platform.
Under certain circumstances provided for by the PDPA, you may request that roll996 restrict the processing of your data — for example, while you are disputing the accuracy of data held about you.
You have the right to receive your personal data in a structured, machine-readable format so that you can transfer it to another service should you choose to do so.
To exercise any of the above rights, please contact the roll996 customer support team by email at support@roll996.click or via live chat available 24/7 on the platform. We will respond to your request within 30 working days and may require identity verification before processing sensitive requests.
The roll996 platform is exclusively for individuals aged 18 and above. We do not knowingly collect or process personal data of individuals under the age of 18.
If we find that we have collected data from a child or minor, we will take immediate steps to delete that data and close the associated account. If you become aware that a child under your care has used the roll996 platform without authorisation, please contact us immediately at support@roll996.click so that we can take the appropriate action.
The roll996 platform may contain links or integrations with third-party services required for operations — for example, payment gateways such as Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX, Maybank2u, and CIMB Clicks, or licensed game provider platforms.
When you use these third-party services, the relevant third party's privacy policy will govern how they process your data. roll996 is not responsible for the privacy practices of these third parties, even where they are our business partners. We encourage you to read the privacy policy of each third party you interact with through the roll996 platform.
Roll996 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, new legal requirements, or platform improvements. You will be notified of any material changes via email to the address registered on your account, or through a prominent notice on the roll996 platform.
The "Updated" date shown at the top of this page reflects when the last revision was made. We encourage you to review this page periodically. Your continued use of the roll996 platform following any changes to this Privacy Policy will be considered your acceptance of the updated policy.
If you have any enquiries, concerns, or requests relating to this Privacy Policy or how roll996 handles your personal data, please contact us through the following channels:
Our team will respond to all privacy-related enquiries within 5 business days. For formal requests under the Malaysia PDPA, such as the right of access or right to erasure, the response period is up to 30 business days as provided for by law.
Many of us don't give much thought to data privacy in our daily digital lives — we sign up, fill in our details, and start using a service without reading the privacy policy carefully. That's understandable; privacy documents are often written in dense legal language that goes on endlessly. At roll996, we're trying to change that habit by writing this policy in plain, straightforward English.
As a user of an online betting platform, your personal data — particularly your financial information and transaction records — is highly sensitive. You deposit funds via Touch 'n Go eWallet, GrabPay, or DuitNow, and you expect that money and all related information to be kept secure. This is a responsibility that roll996 takes extremely seriously, because your trust is the foundation of everything we build.
Malaysia's Personal Data Protection Act 2010 (PDPA) is the primary legislation governing how organisations collect and use personal data in the country. roll996 is in full compliance with PDPA requirements, which means your rights are protected under Malaysian law — not merely by company policy promises that can change at any time.
Under the PDPA, roll996 must obtain your consent before collecting personal data for specific purposes, retain data only for as long as necessary, ensure your data is accurate and up to date, and provide you with access to your data upon request. These are not merely best practices — they are legal requirements that are enforceable if breached.
One of the biggest concerns for online betting platform users is the security of financial transactions. Whether you're depositing RM 50 or RM 500 via FPX or Touch 'n Go eWallet into your roll996 account, you need to be confident that the transaction is secure and that your financial information won't fall into the wrong hands.
Roll996 uses PCI-DSS (Payment Card Industry Data Security Standard) certified payment gateways — the highest security standard in the payments processing industry. This means all financial data passing through our systems is protected to the same requirements applied by major Malaysian banks. We do not store full bank account numbers or card details in an unprotected format — this data is processed directly by licensed payment processors, and only the minimum information we are required to retain is kept.
Every time you play a slots game, take a seat at a Live Casino baccarat table, or place a bet on a Malaysia Super League or EPL match on roll996, our platform records that transaction. This is an unavoidable operational requirement — without these records, we cannot verify winnings, process withdrawals, or handle any disputes that may arise.
These gameplay and betting records are stored securely and accessed only for legitimate purposes — winnings verification, customer support, anti-money laundering compliance, and internal audits. We do not use these records to build individual marketing profiles or sell them to third parties. If you would like a copy of your own gameplay or betting records, you may contact the roll996 customer support team to submit that request.
There is one aspect of data use at roll996 that you may not expect, but which is genuinely for your own benefit — monitoring gameplay patterns for responsible gambling. roll996 uses aggregated platform usage data to identify patterns that may indicate problem gambling, such as a sudden spike in deposits, unusually long gaming sessions, or drastic changes in betting patterns.
When our system identifies such patterns, action may be taken — ranging from displaying responsible gambling reminder messages to direct outreach by our customer support team. This is not about invasively monitoring you, but about using existing data for a good purpose. roll996 believes that a responsible betting platform uses technology not only to enhance the gaming experience, but also to protect the wellbeing of its users.
FAQ – roll996 Privacy Policy
Roll996 Privacy & Responsible Gambling
Your data is used responsibly to protect your wellbeing as a roll996 user
Roll996 uses gameplay pattern data to identify users who may need support related to problem gambling. This is a proactive use of data to protect, not to exploit.
When you set a deposit limit or loss limit on your roll996 account, that setting is stored securely and enforced by our system. No party — including roll996 staff — can override a limit you have set yourself.
When you activate self-exclusion, this status is securely stored within the roll996 system and enforced across all sessions. Your self-exclusion information is not shared with anyone outside of what is operationally necessary.
Roll996 is purely an entertainment platform, not a means of generating income. Use the available limit features to ensure your gaming experience remains enjoyable and within boundaries you are comfortable with.
Roll996's age verification process uses registration data to ensure that only individuals aged 18 and above can access the platform. This is a legal and ethical commitment that does not change.
If gambling is negatively affecting your life, contact Talian Kasih 15999 or visit the Responsible Gambling us for further information and assistance.
Roll996 Secure Payment Methods
All transactions in Malaysian Ringgit (RM) — processed through PCI-DSS certified gateways
For any enquiries, concerns, or requests relating to this Privacy Policy or how roll996 handles your personal data, contact us at support@roll996.click or via 24/7 live chat on the platform. For more information about your rights, please also read Terms & Conditions our roll996.
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